Monitoring and decision support
Back to use cases
MONITORING AND DECISION SUPPORT
Move network operations to supervised self-healing
Use agents to correlate network, service and change signals, propose a fix with its expected impact, apply pre-approved runbook actions and verify recovery, while engineers authorise anything outside agreed limits.
Industry
Telecommunications and service providers, Technology, Utilities, Media and entertainment
Business function
Operations and delivery, IT and engineering
Business goal
Strengthen operational resilience, Respond faster, Reduce manual work
Solution category
Monitoring and decision support, Agents and orchestration
The opportunity
Many recurring faults are still resolved by hand, even when the diagnosis and fix are well understood. Engineers spend time on repeatable work while novel incidents wait, and changes made under pressure are hard to verify afterwards.
How it works
- 01
Correlate alarms, service indicators and recent changes into one incident view.
- 02
Match the incident to a known runbook and estimate the service impact of each fix.
- 03
Apply pre-approved actions and route any other fix to an engineer for approval.
- 04
Verify recovery against customer-facing indicators and record what changed and why.
What it needs
- Network alarms and service indicators
- Change records and service topology
- Approved runbooks and action limits
What it produces
- Correlated incident with likely cause
- Applied or proposed fix with expected impact
- Verified recovery and change record
Where people decide
Network engineers decide which runbook actions may run automatically, approve every fix outside those limits and can pause automation at any time.
Example application
A mobile operator lets an agent restart a failed service component within agreed limits, while a configuration change affecting several sites waits for engineer approval.
What to measure
Evaluation measures to agree before release, not achieved results.
- Recurring faults resolved within approved limits
- Time to verified recovery
Next step
Tell us how this use case fits your organisation. Opening the enquiry does not send a message; you review and send it from your email app.
Discuss this use caseRelated use cases
Monitoring and decision support
Connect streaming incidents to viewer experience
Monitoring and decision support