Assistants and knowledge
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ASSISTANTS AND KNOWLEDGE
Help travellers review rebooking options after disruption
Combine a disrupted itinerary with current availability and applicable travel rules, helping service teams explain feasible alternatives and complete the traveller's confirmed choice.
Industry
Travel and hospitality
Business function
Customer service, Operations and delivery
Business goal
Respond faster, Reduce manual work
Solution category
Assistants and knowledge, Workflow and document automation
The opportunity
When a flight changes, travellers need clear options while service teams reconcile connections, availability and booking conditions. An attractive alternative is useful only when it can be confirmed in the reservation system.
How it works
- 01
Verify the affected booking, disruption and traveller's relevant requirements.
- 02
Check available alternatives against itinerary constraints and applicable booking rules.
- 03
Explain feasible options and obtain the traveller's confirmed selection.
- 04
Route or complete the authorised change and verify reservation acknowledgement.
What it needs
- Booking and disruption details
- Current availability and travel rules
- Traveller requirements and preferences
What it produces
- Feasible alternative itineraries
- Confirmed selection and next steps
- Verified change or escalation record
Where people decide
Travellers confirm their choice; service staff authorise exceptions and verify changes that require their intervention.
Example application
A travel service helps a passenger compare feasible connections after cancellation and confirms the accepted option through its reservation process.
What to measure
Evaluation measures to agree before release, not achieved results.
- Time to present feasible alternatives
- Rebooking attempts needing correction
Next step
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