Assistants and knowledge
Back to use cases
ASSISTANTS AND KNOWLEDGE
Find answers in approved organisational knowledge
Give teams a private workspace to find relevant information, prepare answers and inspect source context before using the result in their everyday work and decisions.
Industry
Technology, Financial services, Manufacturing, Education, Public sector
Business function
Operations and delivery, IT and engineering
Business goal
Respond faster, Reduce manual work
Solution category
Assistants and knowledge
The opportunity
Useful knowledge is distributed across documents and project records. People repeat searches, miss relevant material and struggle to separate an authoritative source from an interpretation written for another task or decision.
How it works
- 01
Collect approved documents and associate them with the permitted workspace.
- 02
Prepare and index supported content while preserving its source context.
- 03
Retrieve relevant passages and prepare a response to the user's question.
- 04
Let users inspect, refine and save the answer with its context.
What it needs
- Approved documents
- Workspace access rules
- User question or task
What it produces
- Relevant source passages
- Reviewable answer draft
- Saved answer and context
Where people decide
The user checks the available evidence and accepts the answer before applying it to consequential work.
Example application
An engineering team prepares an answer from project documentation, with relevant passages available beside the draft for inspection and clarification.
What to measure
Evaluation measures to agree before release, not achieved results.
- Time to an accepted answer
- Source usefulness and correction rate
Next step
Tell us how this use case fits your organisation. Opening the enquiry does not send a message; you review and send it from your email app.
Discuss this use caseRelated use cases
Assistants and knowledge
Give production operators guidance in context
Assistants and knowledge